ENV Lab Customer Survey

Dear PHL Environmental Laboratory Customer,
We value your opinion and would like to know how we can make your PHL Environmental Laboratory experience better. Providing the highest quality services to our customers is very important to our laboratory. Please take a few minutes to complete our short survey with responses that represent your experience with our laboratory. Thank you.

Which organization do you represent?

Minnesota Department of Health
Minnesota Pollution Control Agency
Minnesota Department of Transportation
Other (Please specify)

Sample Receiving Satisfaction. Please rate your satisfaction with each of the following Sample Receiving/Kit Prep Services provided by the PHL Environmental Laboratory. Please provide specific examples of any services that did not meet your expectations in the comment box.

Topics	Don't Know/Doesn't Apply	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Overall satisfaction	Overall satisfaction, Don't Know/Doesn't Apply	Overall satisfaction, Very Dissatisfied	Overall satisfaction, Dissatisfied	Overall satisfaction, Neutral	Overall satisfaction, Satisfied	Overall satisfaction, Very Satisfied
Electronic bottle order portal	Electronic bottle order portal, Don't Know/Doesn't Apply	Electronic bottle order portal, Very Dissatisfied	Electronic bottle order portal, Dissatisfied	Electronic bottle order portal, Neutral	Electronic bottle order portal, Satisfied	Electronic bottle order portal, Very Satisfied
Receipt of requested sample containers/kits	Receipt of requested sample containers/kits, Don't Know/Doesn't Apply	Receipt of requested sample containers/kits, Very Dissatisfied	Receipt of requested sample containers/kits, Dissatisfied	Receipt of requested sample containers/kits, Neutral	Receipt of requested sample containers/kits, Satisfied	Receipt of requested sample containers/kits, Very Satisfied
Accuracy of sample containers/kits received (based upon request)	Accuracy of sample containers/kits received (based upon request), Don't Know/Doesn't Apply	Accuracy of sample containers/kits received (based upon request), Very Dissatisfied	Accuracy of sample containers/kits received (based upon request), Dissatisfied	Accuracy of sample containers/kits received (based upon request), Neutral	Accuracy of sample containers/kits received (based upon request), Satisfied	Accuracy of sample containers/kits received (based upon request), Very Satisfied
Response time to Sample Receiving/Kit Prep questions or concerns	Response time to Sample Receiving/Kit Prep questions or concerns, Don't Know/Doesn't Apply	Response time to Sample Receiving/Kit Prep questions or concerns, Very Dissatisfied	Response time to Sample Receiving/Kit Prep questions or concerns, Dissatisfied	Response time to Sample Receiving/Kit Prep questions or concerns, Neutral	Response time to Sample Receiving/Kit Prep questions or concerns, Satisfied	Response time to Sample Receiving/Kit Prep questions or concerns, Very Satisfied
Usefulness of response received	Usefulness of response received, Don't Know/Doesn't Apply	Usefulness of response received, Very Dissatisfied	Usefulness of response received, Dissatisfied	Usefulness of response received, Neutral	Usefulness of response received, Satisfied	Usefulness of response received, Very Satisfied
Sample Receiving staff were knowledgeable, helpful, courteous, and professional	Sample Receiving staff were knowledgeable, helpful, courteous, and professional, Don't Know/Doesn't Apply	Sample Receiving staff were knowledgeable, helpful, courteous, and professional, Very Dissatisfied	Sample Receiving staff were knowledgeable, helpful, courteous, and professional, Dissatisfied	Sample Receiving staff were knowledgeable, helpful, courteous, and professional, Neutral	Sample Receiving staff were knowledgeable, helpful, courteous, and professional, Satisfied	Sample Receiving staff were knowledgeable, helpful, courteous, and professional, Very Satisfied
Ability to find Sample Receiving/Sample Container information on the lab website	Ability to find Sample Receiving/Sample Container information on the lab website, Don't Know/Doesn't Apply	Ability to find Sample Receiving/Sample Container information on the lab website, Very Dissatisfied	Ability to find Sample Receiving/Sample Container information on the lab website, Dissatisfied	Ability to find Sample Receiving/Sample Container information on the lab website, Neutral	Ability to find Sample Receiving/Sample Container information on the lab website, Satisfied	Ability to find Sample Receiving/Sample Container information on the lab website, Very Satisfied
Sample Receiving business hours (8:00 am-4:30 pm, M-F)	Sample Receiving business hours (8:00 am-4:30 pm, M-F), Don't Know/Doesn't Apply	Sample Receiving business hours (8:00 am-4:30 pm, M-F), Very Dissatisfied	Sample Receiving business hours (8:00 am-4:30 pm, M-F), Dissatisfied	Sample Receiving business hours (8:00 am-4:30 pm, M-F), Neutral	Sample Receiving business hours (8:00 am-4:30 pm, M-F), Satisfied	Sample Receiving business hours (8:00 am-4:30 pm, M-F), Very Satisfied

Comments:

Technical Services Satisfaction. Please rate your satisfaction with each of the following Technical Services provided by the PHL Environmental Laboratory. Please provide specific examples of any services that did not meet your expectations in the comment box.

Topics	Don't know/Doesn't apply	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Overall satisfaction	Overall satisfaction, Don't know/Doesn't apply	Overall satisfaction, Very Dissatisfied	Overall satisfaction, Dissatisfied	Overall satisfaction, Neutral	Overall satisfaction, Satisfied	Overall satisfaction, Very Satisfied
Quality/reliability of analytical test results	Quality/reliability of analytical test results, Don't know/Doesn't apply	Quality/reliability of analytical test results, Very Dissatisfied	Quality/reliability of analytical test results, Dissatisfied	Quality/reliability of analytical test results, Neutral	Quality/reliability of analytical test results, Satisfied	Quality/reliability of analytical test results, Very Satisfied
Turnaround times for routine samples	Turnaround times for routine samples, Don't know/Doesn't apply	Turnaround times for routine samples, Very Dissatisfied	Turnaround times for routine samples, Dissatisfied	Turnaround times for routine samples, Neutral	Turnaround times for routine samples, Satisfied	Turnaround times for routine samples, Very Satisfied
Response time to technical questions or concerns	Response time to technical questions or concerns, Don't know/Doesn't apply	Response time to technical questions or concerns, Very Dissatisfied	Response time to technical questions or concerns, Dissatisfied	Response time to technical questions or concerns, Neutral	Response time to technical questions or concerns, Satisfied	Response time to technical questions or concerns, Very Satisfied
Usefulness of response received	Usefulness of response received, Don't know/Doesn't apply	Usefulness of response received, Very Dissatisfied	Usefulness of response received, Dissatisfied	Usefulness of response received, Neutral	Usefulness of response received, Satisfied	Usefulness of response received, Very Satisfied

Comments:

Operations Services Satisfaction. Please rate your satisfaction with each of the following Operations Services provided by the PHL Environmental Laboratory. Please provide specific examples of any services that did not meet your expectations in the comment box.

Topics	Don't know/doesn't apply	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Overall satisfaction	Overall satisfaction, Don't know/doesn't apply	Overall satisfaction, Very Dissatisfied	Overall satisfaction, Dissatisfied	Overall satisfaction, Neutral	Overall satisfaction, Satisfied	Overall satisfaction, Very Satisfied
Clarity/usefulness of the lab report and/or supporting documentation received	Clarity/usefulness of the lab report and/or supporting documentation received, Don't know/doesn't apply	Clarity/usefulness of the lab report and/or supporting documentation received, Very Dissatisfied	Clarity/usefulness of the lab report and/or supporting documentation received, Dissatisfied	Clarity/usefulness of the lab report and/or supporting documentation received, Neutral	Clarity/usefulness of the lab report and/or supporting documentation received, Satisfied	Clarity/usefulness of the lab report and/or supporting documentation received, Very Satisfied
Clarity of data qualifiers on lab report received	Clarity of data qualifiers on lab report received, Don't know/doesn't apply	Clarity of data qualifiers on lab report received, Very Dissatisfied	Clarity of data qualifiers on lab report received, Dissatisfied	Clarity of data qualifiers on lab report received, Neutral	Clarity of data qualifiers on lab report received, Satisfied	Clarity of data qualifiers on lab report received, Very Satisfied
Utility of Client Connect	Utility of Client Connect, Don't know/doesn't apply	Utility of Client Connect, Very Dissatisfied	Utility of Client Connect, Dissatisfied	Utility of Client Connect, Neutral	Utility of Client Connect, Satisfied	Utility of Client Connect, Very Satisfied
Response time to operations questions or concerns	Response time to operations questions or concerns, Don't know/doesn't apply	Response time to operations questions or concerns, Very Dissatisfied	Response time to operations questions or concerns, Dissatisfied	Response time to operations questions or concerns, Neutral	Response time to operations questions or concerns, Satisfied	Response time to operations questions or concerns, Very Satisfied
Usefulness of response received	Usefulness of response received, Don't know/doesn't apply	Usefulness of response received, Very Dissatisfied	Usefulness of response received, Dissatisfied	Usefulness of response received, Neutral	Usefulness of response received, Satisfied	Usefulness of response received, Very Satisfied
Operations staff were knowledgeable, helpful, courteous, and professional	Operations staff were knowledgeable, helpful, courteous, and professional, Don't know/doesn't apply	Operations staff were knowledgeable, helpful, courteous, and professional, Very Dissatisfied	Operations staff were knowledgeable, helpful, courteous, and professional, Dissatisfied	Operations staff were knowledgeable, helpful, courteous, and professional, Neutral	Operations staff were knowledgeable, helpful, courteous, and professional, Satisfied	Operations staff were knowledgeable, helpful, courteous, and professional, Very Satisfied
Ability to find operations information on the lab website	Ability to find operations information on the lab website, Don't know/doesn't apply	Ability to find operations information on the lab website, Very Dissatisfied	Ability to find operations information on the lab website, Dissatisfied	Ability to find operations information on the lab website, Neutral	Ability to find operations information on the lab website, Satisfied	Ability to find operations information on the lab website, Very Satisfied
Operations business hours (8:00 am-4:30 pm, M-F)	Operations business hours (8:00 am-4:30 pm, M-F), Don't know/doesn't apply	Operations business hours (8:00 am-4:30 pm, M-F), Very Dissatisfied	Operations business hours (8:00 am-4:30 pm, M-F), Dissatisfied	Operations business hours (8:00 am-4:30 pm, M-F), Neutral	Operations business hours (8:00 am-4:30 pm, M-F), Satisfied	Operations business hours (8:00 am-4:30 pm, M-F), Very Satisfied

Comments:

Are there services, analytical testing or trainings you would like PHL Environmental Laboratory to add to better serve your needs?

Please provide any other feedback or suggestions you wish to share.

Your survey results are anonymous. If you would like PHL Environmental Laboratory to contact you regarding your answer, please provide your contact information.

Name (First and Last):

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