Environmental Laboratory Accreditation Feedback and Improvement Survey

Thank you for taking the time to assist MN-Environmental Laboratory Accreditation Program (MNELAP) with continued improvement and feedback by answering the following questions:
Which of the following MNELAP services/products do you use? (Choose all that apply)
Website
Environmental Lab Data Online (ELDO) System
Training (in person, online meetings, workgroups)
Accreditation Services/onsite assessment
None apply
Other (specify) 

Which of the following, if any, have you done in the last 6 months? (Choose all that apply)
Accessed the website
Applied/uploaded information using the ELDO System
Attended a training session
Participated in an onsite assessment
Contacted MNELAP
None apply
Other (specify) 

If you had a question regarding the accreditation program, a lab's accreditation status or ELDO, how would you contact us?
Contact an assessor by phone
Email an assessor or MNELAP
Call the general office number (651-201-5200)
Access the website
Contact my competitor
Contact my consultant
Contact the data user (e.g. MPCA, EH, Dept. of Commerce, etc)
Would not know who to contact or how to contact them
None apply
Other (specify) 

If you contacted MNELAP directly (phone, email, website), how was your overall experience?
Very Poor
Poor
Average
Good
Very Good

How helpful were the MNELAP employees, website, training sessions, and responses?
Not Very Helpful
Not Helpful
Average
Helpful
Very Helpful

How timely were the MNELAP employees, website updates, training sessions, email responses?
Not Very Timely
Not Timely
Average
Timely
Very Timely

What could MNELAP do to improve the quality of services provided to the public, laboratories, or program partners?

If you used the ELDO system within the past six months, please rate your overall satisfaction with the system.
Not Very Satisfied
Not Satisfied
Neither Satisfied or Dissatisfied
Satisfied
Very satisfied

If you used the ELDO system within the past six months, please tell us how MNELAP can improve the quality of the ELDO system?

Would you recommend MNELAP accreditation services (e.g. training sessions, technical resources, website, ELDO System, etc) to someone else?
Definitely
Probably
Probably Not
Definitely Not
Not Sure

Please provide the following demographic information. It will only be used to make statistical comparisons between different groups of respondents; it will not be used to profile individual respondents.
Which of the following best describes your role?
Member of the Public
Primary Accredited lab
Secondary Accredited lab
Program Partner (e.g. Accreditation Body, MPCA, EH, Dept. of Commerce)
Consultant
Other (specify) 

How long have you been involved with MNELAP Laboratory Accreditation?
Under 1 year
1 to 5 years
5 to 20 years
> 20 years

Contact Information
This section is optional. Please fill out this section only if you would like us to get in touch with you.
First Name
Last Name
Address 1
Address 2
City
State / Province / Region
Zip / Postal Code
Work Phone
Email







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