An optimized back office is one in which there is a standardized framework and management process across the organization to gather, measure and manage key performance data that is:
1. Holistic–provides a view of the entire operation, and
2. Actionable–provides insight that drives effective decision making.
This assessment should take about 10 minutes to complete. At the end, you will receive your ranking against the Five Components of an Optimized Back-Office Management Process, and recommendations on how to improve in each area:
In 3 to 6 months, you will receive a complimentary copy of a benchmark report based on survey responses. The report will enable you to compare your rankings with your peers.
Are you ready to see how you rank against the Management Process Maturity Model? Begin the survey now by clicking on Next.